Simply, because we treat your business like it's our business. This philosophy drives our commitment to service.
For example, we don't like going into voicemail. So naturally, we do our utmost to put you in touch with a live person who can help you regardless of the nature of your inquiry.
And waiting frustrates us. That's why if your need is urgent, we will work around the clock, whether to deliver a product, design a custom solution, or join you at your side – on your line, in your lab, or at your office.
At GCC, service doesn't start with a PO and end with an invoice. Our experts will work with you at any stage of your project, whether designing a new paint line, creating new special effect finishes, or optimizing inventories and lead times. Our application knowledge is substantial and increasing – put it to work for you!
GCC, with its fellow companies in the Shepherd Group, makes its own frits, mediums and pigments. This means that we control the quality of the materials going into the enamels you buy. We maintain the flexibility to create something just for you. And with our group's global resources, including manufacturing and warehousing on several continents, we can deliver to you, wherever you are.
We work for long-term impact. As a family-owned business, we don't spend time worrying about next quarter's financial report. This means that we are willing to take the time and do the work to earn your business the right way-the way that leads to our mutual long-term success.